Terms of service

The online shop is operated by:

Feevra ApS
Teglværksgade 19
8000 Aarhus C
Denmark
Company reg. no. (CVR): 44281171
Email: info@feevra.dk

Prices

At Feevra, all prices are shown in euros (EUR) and include VAT and any applicable charges. We reserve the right to change our prices without prior notice. All items are subject to availability.

Payment

Feevra accepts payment by card (Visa and Mastercard), Apple Pay, Google Pay and Klarna (availability depends on your country). All amounts are shown in EUR, including VAT and any applicable charges. We reserve the right to correct pricing errors and cannot guarantee that items are not sold out or discontinued. Payment is only taken from your account when your order ships, unless the item is on pre-order (in which case you pay in advance). If an item is on pre-order, this will be clearly stated in the product description. You will receive an email when your item ships.

Delivery

Feevra aims to ship weekday orders placed before 12:00 (CET) on the same day. Orders placed later are shipped the next weekday.
We ship with DHL from our warehouse in Sweden. Shipping to a DHL Service Point is free on orders from €55, otherwise it costs €4.95. DHL Home delivery costs €5.95. Your order is delivered to the address or service point you choose when you place your order.

Please note: if the service point does not have room for your parcel, it will be moved to the nearest service point and you will be notified. If any problems arise, please contact customer service.
Deliveries are made Monday to Friday. Your order will be delivered 1–2 business days after you place it.
Special delivery terms apply to some items. If so, these will be clearly stated before you buy.

Legal guarantee (faulty goods)

Under Danish and EU consumer law, you have a 2-year legal guarantee against defects. If the mandatory consumer law of the country where you live gives you longer or wider rights, you keep those rights. The legal guarantee covers, for example, defects in materials or manufacture. Depending on the situation, you may be entitled to a repair, a replacement, a price reduction, or to cancel the purchase and get your money back. It does not cover faults or damage caused by incorrect handling of the product. You must complain within a reasonable time after discovering the defect. A complaint made within two months is always considered to be on time. Feevra covers reasonable return costs.

For returns, complaints or if you wish to exercise your right of withdrawal, please contact us first at info@feevra.dk. We will then send you return instructions and a return label for our warehouse in Sweden. Our company address is:

Feevra ApS
Teglværksgade 19
8000 Aarhus C
Denmark
Email: info@feevra.dk

Right of withdrawal

You have a 30-day satisfaction guarantee on items you buy in our online shop. This is longer than the statutory 14-day right of withdrawal under EU consumer law.

The period starts on the day you
– receive your order,
– receive the last item, if you ordered several different items in one order but they are delivered separately or at different times,
– receive the last batch or part, if the agreement covers the delivery of goods consisting of several batches or parts,
– receive the first item, if the agreement covers the regular delivery of goods over a set period.
We cover the return costs.
You must tell us that you wish to cancel your purchase no later than 30 days after receiving the item. You must then send the item back no later than 14 days after telling us. Your notice must be sent in writing to info@feevra.dk, and it must clearly state that you wish to exercise your right of withdrawal.

You cannot cancel your purchase simply by refusing to accept delivery without also clearly telling us.

Returns

You must send your order back without undue delay and no later than 14 days after telling us that you wish to cancel your purchase. Returns are free: once you have emailed us, we will send you return information and a return label. You are responsible for packing the item properly when you send it back.

 

Refunds

If you cancel your purchase, we will of course refund the amount you have paid.

Personal data

To enter into an agreement with us and shop on our website, you need to give us the following information:

Name
Address
Phone number
Email address
Details of what you have bought

We process your personal data so that we can deliver your order and handle any questions about your purchase. Processing takes place in accordance with our privacy policy for Feevra. There you can read more about how your data is processed, when it is deleted and what rights you have as a data subject.

Applicable law and disputes

Feevra ApS is a Danish company, and Danish law applies to your purchase. However, this choice of law does not deprive you as a consumer of the protection given to you by the mandatory consumer protection rules of the EU country where you live. If you want to complain about your purchase, please contact us first at info@feevra.dk. If we cannot find a solution together, you can turn to Nævnenes Hus (www.naevneneshus.dk), which handles consumer complaints against Danish businesses. You can also get free help from the European Consumer Centre in your country (ECC-Net), which helps consumers with disputes involving businesses in other EU countries.